Welcome to Deals PowerPlay Sneakers Store! We’re here to help you find the perfect performance footwear to match your athletic goals and personal style. Below you’ll find answers to our most common questions about products, shipping, payments, and more.

Product Questions

What types of performance footwear do you offer?
We specialize in high-quality athletic footwear including:
  • Athletic Sneakers
  • Baseball Cleats
  • Basketball Shoes
  • Casual Sandals
  • Running Shoes
  • Soccer Cleats
All from top brands like Nike, Adidas, Saucony, and HOKA.
How do I choose the right size?
We recommend checking each product’s size chart as sizing may vary between brands. For performance footwear, consider whether you’ll be wearing athletic socks and allow a little room for movement without being too loose. When in doubt, size up slightly as performance shoes often run snug.
Are your shoes authentic?
Absolutely! We only sell 100% authentic performance footwear from authorized distributors. Every pair undergoes our rigorous quality check before shipment.

Shipping & Delivery

What shipping options do you offer?
We offer two shipping methods to get your gear to you fast:
  • Standard Express Shipping (10-15 business days via DHL/FedEx) – $12.95 USD with tracking
  • Free Economy Shipping (15-25 business days via EMS) – Free on orders $50+ with tracking
All orders typically ship within 1-2 business days from our Del City warehouse.
Do you ship internationally?
Yes! We deliver to most countries worldwide (excluding select remote areas in Asia). Our global shipping options ensure your performance footwear arrives no matter where you train.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. Both our shipping methods include real-time tracking so you can follow your package every step of the way.
When should I order for an upcoming event?
Pro Tip: Order your game shoes at least 3 weeks before important matches to allow for shipping and proper break-in time!

Payments & Security

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return policy from the delivery date for unworn items in their original packaging. Return shipping costs are the customer’s responsibility unless the item is defective. Please contact us at [email protected] to initiate a return.
What if my shoes arrive damaged?
We carefully inspect and package all orders, but if your shoes arrive damaged, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund at no additional cost to you.

Account & Technical Support

How do I reset my password?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password.
How can I contact customer service?
Our team is ready to assist at [email protected]. You can also reach us by mail at:

Deals PowerPlay Sneakers Store
2313 Mansfield Avenue
Del City, US 73115

Ready to step up your game? Browse our curated selection of performance sneakers at game-changing prices!