At Deals PowerPlay Sneakers Store, we’re committed to delivering championship-caliber footwear to athletes worldwide with the same precision we’d bring to the game-winning play. Our shipping and returns policies are designed to get you back in the game quickly—whether you’re lacing up for practice or demanding peak performance on game day.
Shipping Information
Global Delivery for Serious Athletes
We ship performance footwear worldwide (excluding some Asian regions and remote areas) to help athletes at every level compete with confidence.
Order Processing
- Processing Time: 1-2 business days after payment verification
- Weekend/Holiday Orders: Processed the next business day
Shipping Options
| Method | Carrier | Cost | Delivery Time | Best For |
|---|---|---|---|---|
| Standard Shipping | DHL or FedEx | $12.95 | 10-15 business days after shipment | Performance athletes needing gear fast |
| Free Shipping | EMS | Free on orders $50+ | 15-25 business days after shipment | Budget-conscious athletes |
Note: Delivery times may vary during peak seasons or due to customs processing. Track your package using the link provided in your shipment confirmation email.
Our Performance Guarantee Returns Policy
We stand behind our athletic footwear with the same intensity we expect from your performance. If your sneakers or cleats don’t deliver as promised, we’ll make it right.
Key Return Details
- Return Window: 15 days from delivery date
- Condition: Unworn, undamaged, with original packaging and tags
- Non-Returnable Items: Worn “Final Sale” Casual Sandals (health regulations)
- Eligible Products: Athletic Sneakers, Baseball Cleats, Basketball Shoes, Running Shoes, Soccer Cleats
3-Step Return Process
Step 1: Initiate Your Return
Email our customer service team at [email protected] with:
- Subject: “Return/Exchange Request – Order #[Your Number]”
- Product name and size
- Reason for return
- Preferred resolution (refund or exchange details)
- Confirmation that items are unworn in original packaging
Step 2: Receive Authorization
Within 1-2 business days, you’ll receive:
- Return Authorization Number (RMA)
- Prepaid label (for defective items) or return address
- Packaging instructions
Step 3: Ship Your Return
- Repackage securely with original materials
- Affix provided label or ship to given address
- Use trackable shipping method (save your tracking number!)
Refund & Exchange Details
Refund Processing
- Timing: 3-5 business days after we receive and inspect your return
- Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Non-refundable unless return is due to our error
Exchanges
- Follow standard return process
- Include note specifying desired size
- No additional shipping charges for continental US exchanges
- Replacement ships after return processing
International Returns
- Customer responsible for return shipping costs
- Declare customs as “Returned Goods”
- Refunds exclude original shipping and import duties
Performance Issues
If you experience unusual wear or performance defects within 30 days of purchase, contact us immediately at [email protected] with photos for special consideration beyond our standard return window.
Final Sale Items
For health and safety reasons, worn Casual Sandals marked as “Final Sale” cannot be returned or exchanged. All other performance footwear categories remain eligible under our standard policy.
Need Assistance?
Our customer service team is ready to assist Monday-Friday, 9AM-5PM CST:
- Email: [email protected]
- Live Chat: Available during business hours
- Mail: Deals PowerPlay Sneakers Store, 2313 Mansfield Avenue, Del City, US 73115
At Deals PowerPlay, we’re committed to your complete satisfaction—from selecting premium athletic footwear to ensuring a smooth returns experience. Now get back to training with confidence!